:root{--bg: #FBF6EE;--surface: #ffffff;--surface-2: #F7F1E8;--ink: #2A211C;--ink-2: #5A4A3F;--muted: #857467;--line: #EFE5D6;--line-2: #E2D6C5;--primary: #C2410C;--primary-ink: #ffffff;--success: #15803d;--warn: #b45309;--danger: #b91c1c;--info: #1d4ed8;--st-disponible: #15803d;--st-marcando: #b45309;--st-en_llamada: #1d4ed8;--st-completando: #7c3aed;--st-pausada: #57606a;--st-error: #b91c1c;--st-desconectada: #6b7684;--radius: 8px;--shadow: 0 1px 2px rgba(42, 33, 28, .06), 0 1px 3px rgba(42, 33, 28, .08);--font: "Inter", "Segoe UI", system-ui, -apple-system, Roboto, Arial, sans-serif;--display: "Sora", "Inter", system-ui, sans-serif;--brand-call: #C8326E;--mono: ui-monospace, "SF Mono", Menlo, Consolas, monospace;color-scheme:light}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.45 var(--font);-webkit-font-smoothing:antialiased}h1,h2,h3,h4{margin:0;line-height:1.25}h1,h2{font-family:var(--display);letter-spacing:-.02em}h1{font-size:22px}h2{font-size:18px}h3{font-size:15px;font-weight:650}a{color:var(--primary)}p{margin:0 0 8px}.muted{color:var(--muted)}.small{font-size:13px}.mono{font-family:var(--mono)}.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.row-between{display:flex;justify-content:space-between;align-items:center;gap:8px}.stack{display:flex;flex-direction:column;gap:10px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.grid4{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.spacer{flex:1}hr{border:0;border-top:1px solid var(--line);margin:12px 0}.btn{display:inline-flex;align-items:center;gap:8px;border:1px solid var(--line-2);background:var(--surface);color:var(--ink);border-radius:7px;padding:8px 14px;font:inherit;font-weight:550;cursor:pointer;white-space:nowrap;min-height:38px}.btn:hover:not(:disabled){background:var(--surface-2);border-color:#aab4bf}.btn:focus-visible,.icon-btn:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,.outcome:focus-visible{outline:3px solid rgba(194,65,12,.35);outline-offset:1px}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn-primary:hover:not(:disabled){background:#1a5190;border-color:#1a5190}.btn-success{background:var(--success);border-color:var(--success);color:#fff}.btn-success:hover:not(:disabled){background:#116a33}.btn-danger{background:var(--danger);border-color:var(--danger);color:#fff}.btn-danger:hover:not(:disabled){background:#9b1717}.btn-ghost{background:transparent;border-color:transparent}.btn-sm{padding:4px 10px;min-height:30px;font-size:13px}.btn-lg{padding:12px 22px;font-size:17px;min-height:50px}kbd{font:600 11px/1 var(--mono);padding:3px 5px;border-radius:4px;background:#00000014;color:inherit;border:1px solid rgba(0,0,0,.12)}.btn-primary kbd,.btn-danger kbd,.btn-success kbd{background:#fff3;border-color:#ffffff59}.icon-btn{border:0;background:transparent;cursor:pointer;font-size:16px;padding:6px;border-radius:6px;color:var(--ink-2)}.icon-btn:hover{background:var(--surface-2)}.field{display:flex;flex-direction:column;gap:4px;min-width:0}.field-label{font-size:13px;font-weight:600;color:var(--ink-2)}.field-hint{font-size:12px;color:var(--muted)}.field-error{font-size:12px;color:var(--danger)}input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=time],input[type=search],input:not([type]),select,textarea{font:inherit;color:var(--ink);background:#fff;border:1px solid var(--line-2);border-radius:7px;padding:8px 10px;min-height:38px;width:100%}textarea{resize:vertical;min-height:90px;line-height:1.5}input[type=checkbox]{width:17px;height:17px;accent-color:var(--primary)}.check{display:inline-flex;gap:8px;align-items:center;cursor:pointer}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);min-width:0}.card-head{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:10px 14px;border-bottom:1px solid var(--line)}.card-actions{display:flex;gap:6px;align-items:center}.card-body{padding:12px 14px}table{border-collapse:collapse;width:100%;font-size:14px}th{text-align:left;font-weight:600;color:var(--ink-2);background:var(--surface-2);position:sticky;top:0}th,td{padding:7px 10px;border-bottom:1px solid var(--line);vertical-align:top}tr.clickable{cursor:pointer}tr.clickable:hover td{background:#f4f7fb}.table-wrap{overflow:auto;max-height:62vh;border:1px solid var(--line);border-radius:7px}.num{text-align:right;font-variant-numeric:tabular-nums}.badge{display:inline-flex;align-items:center;gap:4px;font-size:12px;font-weight:600;padding:2px 8px;border-radius:999px;background:#eef1f4;color:var(--ink-2);border:1px solid #dfe4ea;white-space:nowrap}.badge-ok{background:#e7f6ec;color:#11632f;border-color:#bfe5cb}.badge-warn{background:#fdf3e2;color:#8a4105;border-color:#f4d7a6}.badge-error{background:#fdecec;color:#991b1b;border-color:#f5c2c2}.badge-info{background:#e8effd;color:#1e40af;border-color:#c4d4f8}.badge-demo{background:#fff4d6;color:#7a4b00;border-color:#f2cf6b}.alert{padding:10px 12px;border-radius:7px;border:1px solid;font-size:14px}.alert-error{background:#fdecec;border-color:#f5c2c2;color:#7f1d1d}.alert-warn{background:#fdf3e2;border-color:#f4d7a6;color:#7a3a04}.alert-info{background:#e8effd;border-color:#c4d4f8;color:#1e3a8a}.alert-ok{background:#e7f6ec;border-color:#bfe5cb;color:#14532d}.empty{padding:26px;text-align:center;color:var(--muted)}.spinner{width:16px;height:16px;border:2px solid #cfd6de;border-top-color:var(--primary);border-radius:50%;display:inline-block;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.pager{display:flex;gap:10px;align-items:center;justify-content:flex-end;padding:8px 0;font-size:13px}.modal{border:0;border-radius:10px;padding:0;width:min(560px,94vw);box-shadow:0 20px 50px #00000040;color:var(--ink)}.modal-wide{width:min(980px,96vw)}.modal::backdrop{background:#0f172073}.modal-head{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid var(--line)}.modal-body{padding:16px 18px;max-height:72vh;overflow:auto}.modal-foot{display:flex;justify-content:flex-end;gap:8px;padding:12px 18px;border-top:1px solid var(--line);background:var(--surface-2)}.toasts{position:fixed;right:16px;bottom:16px;display:flex;flex-direction:column;gap:8px;z-index:1000;max-width:420px}.toast{padding:10px 14px;border-radius:8px;color:#fff;background:#334155;box-shadow:var(--shadow);font-size:14px}.toast-ok{background:#166534}.toast-error{background:#991b1b}.app{display:flex;flex-direction:column;height:100%}.topnav{display:flex;align-items:center;gap:4px;padding:0 14px;height:52px;background:#2a211c;color:#eadfd3;flex-shrink:0}.topnav .brand{font-family:var(--display);font-weight:700;font-size:17px;color:#fff;margin-right:14px;letter-spacing:-.04em;display:flex;gap:8px;align-items:center;white-space:nowrap}.topnav .brand b{color:#f7a8c8;font-weight:700}.brand-icon{width:28px;height:28px;flex:none;display:block}.login-brand{display:flex;align-items:center;gap:10px;font-family:var(--display);font-weight:700;font-size:26px;letter-spacing:-.04em;margin-bottom:6px}.login-brand b{color:var(--brand-call);font-weight:700}.login-brand .brand-icon{width:40px;height:40px}.topnav .brand-dot{width:22px;height:22px;border-radius:6px;background:var(--primary);display:inline-grid;place-items:center;font-size:13px}.topnav a{color:#d9cabb;text-decoration:none;padding:6px 8px;border-radius:6px;font-size:13.5px;white-space:nowrap}.topnav{overflow-x:auto}.topnav .user span{white-space:nowrap}.topnav a:hover{background:#ffffff14;color:#fff}.topnav a.active{background:#ffffff24;color:#fff}.topnav .user{margin-left:auto;display:flex;align-items:center;gap:10px;font-size:13px}.topnav .btn{min-height:30px;padding:4px 10px;background:transparent;color:#eadfd3;border-color:#5a4a3f}.page{padding:18px 22px;overflow:auto;flex:1}.page-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:14px}.tab{padding:8px 12px;border:0;background:transparent;font:inherit;font-weight:550;cursor:pointer;color:var(--ink-2);border-bottom:2px solid transparent}.tab.active{color:var(--primary);border-bottom-color:var(--primary)}.login{min-height:100%;display:grid;place-items:center;background:var(--bg)}.login-box{background:#fff;padding:28px;border-radius:16px;width:min(360px,100%);border:1px solid var(--line);box-shadow:var(--shadow)}.login-box h1{margin-bottom:4px}.agent{display:grid;grid-template-rows:auto auto 1fr;height:100%;min-height:0}.demo-band{background:repeating-linear-gradient(-45deg,#ffe9a8,#ffe9a8 12px,#fff1c4 12px,#fff1c4 24px);color:#5c3b00;font-weight:700;text-align:center;font-size:13px;padding:4px;border-bottom:1px solid #f0cf6a;letter-spacing:.3px}.agent-bar{display:flex;align-items:stretch;gap:0;background:var(--surface);border-bottom:1px solid var(--line);min-height:64px}.client-id{display:flex;flex-direction:column;justify-content:center;padding:8px 18px;color:#fff;min-width:260px;max-width:380px}.client-id .label{font-size:11px;text-transform:uppercase;letter-spacing:.8px;opacity:.85;font-weight:600}.client-id .name{font-size:20px;font-weight:750;line-height:1.15}.client-id .sub{font-size:13px;opacity:.92}.bar-section{display:flex;align-items:center;gap:10px;padding:8px 14px;border-left:1px solid var(--line)}.state-pill{display:inline-flex;align-items:center;gap:8px;padding:6px 12px;border-radius:999px;color:#fff;font-weight:700;font-size:14px}.state-pill .timer{font-family:var(--mono);font-weight:600;background:#fff3;padding:1px 6px;border-radius:4px}.pending-pause{background:#fdf3e2;color:#8a4105;border:1px solid #f4d7a6;border-radius:6px;padding:4px 8px;font-weight:700;font-size:13px}.agent-main{display:grid;grid-template-columns:minmax(300px,1fr) minmax(420px,1.35fr) minmax(320px,1.05fr);gap:12px;padding:12px;min-height:0;overflow:hidden}.col{display:flex;flex-direction:column;gap:12px;min-height:0;overflow:auto;padding-bottom:8px}.prospect-name{font-size:20px;font-weight:750;line-height:1.2}.contact-name{font-size:17px;font-weight:650}.kv{display:grid;grid-template-columns:110px 1fr;gap:3px 10px;font-size:14px}.kv dt{color:var(--muted)}.kv dd{margin:0;overflow-wrap:anywhere}.phone-list{display:flex;flex-direction:column;gap:6px}.phone{display:flex;align-items:center;gap:8px;padding:7px 9px;border:1px solid var(--line);border-radius:7px;background:#fff;font-size:14px}.phone.selected{border-color:var(--primary);background:#eef4fc;box-shadow:inset 3px 0 0 var(--primary)}.phone.disabled{opacity:.55;text-decoration:line-through}.phone .num{font-family:var(--mono);font-size:15px;font-weight:600;text-align:left}.warnings{display:flex;flex-direction:column;gap:6px}.call-box{display:flex;flex-direction:column;gap:12px}.call-status{display:flex;align-items:center;gap:12px}.call-number{font:700 22px/1.1 var(--mono)}.call-timer{font:700 26px/1 var(--mono);color:var(--ink-2);margin-left:auto}.call-actions{display:flex;gap:8px;flex-wrap:wrap}.notes textarea{min-height:130px;font-size:15px}.save-state{font-size:12px}.save-ok{color:var(--success)}.save-pending{color:var(--warn)}.save-error{color:var(--danger);font-weight:700}.outcomes{display:grid;grid-template-columns:repeat(2,1fr);gap:6px}.outcome{display:flex;align-items:center;gap:8px;text-align:left;border:1px solid var(--line-2);background:#fff;border-radius:7px;padding:8px 10px;cursor:pointer;font:inherit;font-size:14px}.outcome:hover:not(:disabled){border-color:var(--primary)}.outcome.selected{border-color:var(--primary);background:#eef4fc;box-shadow:inset 3px 0 0 var(--primary);font-weight:650}.outcome:disabled{opacity:.45;cursor:not-allowed}.outcome kbd{margin-left:auto}.script-section{margin-bottom:14px}.script-section h4{font-size:12px;text-transform:uppercase;letter-spacing:.6px;color:var(--primary);margin-bottom:4px}.script-section p{white-space:pre-wrap;font-size:15.5px;line-height:1.55;margin:0}.dtmf{display:grid;grid-template-columns:repeat(3,56px);gap:6px}.dtmf button{height:44px;font:700 18px var(--mono);border-radius:7px;border:1px solid var(--line-2);background:#fff;cursor:pointer}.dtmf button:hover{background:var(--surface-2)}.callback-item{display:flex;gap:8px;align-items:center;padding:6px 8px;border-radius:6px;border:1px solid var(--line);font-size:13px}.callback-item.overdue{border-color:#f5c2c2;background:#fdf5f5}.slot-list{display:flex;flex-wrap:wrap;gap:6px;max-height:190px;overflow:auto}.slot{border:1px solid var(--line-2);background:#fff;border-radius:6px;padding:6px 9px;cursor:pointer;font-size:13px}.slot.selected{border-color:var(--primary);background:#eef4fc;font-weight:650}.idle{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;padding:40px 20px;text-align:center}.idle .big{font-size:20px;font-weight:700}.readonly-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f17208c;display:grid;place-items:center;z-index:900}.readonly-overlay .box{background:#fff;border-radius:12px;padding:26px;max-width:460px;text-align:center}.history-item{border-left:3px solid var(--line-2);padding:4px 0 8px 10px;margin-bottom:6px;font-size:13.5px}.history-item.conv{border-left-color:var(--success)}.history-item .note{white-space:pre-wrap;background:var(--surface-2);padding:6px 8px;border-radius:6px;margin-top:4px}.help-grid{display:grid;grid-template-columns:auto 1fr;gap:6px 14px;align-items:center}.stat{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:12px 14px}.stat .v{font-size:24px;font-weight:750;font-variant-numeric:tabular-nums}.stat .l{font-size:13px;color:var(--muted)}.stat .d{font-size:12px;color:var(--ink-2);margin-top:2px}.bar-bg{background:#e8ecf0;border-radius:4px;height:8px;overflow:hidden}.bar-fg{background:var(--primary);height:100%}@media (max-width: 1250px){.agent-main{grid-template-columns:1fr 1.3fr}.agent-main .col-script{grid-column:1 / -1;max-height:40vh}}